FAQs

How can I access the PlayZone?

We've introduced online booking for the PlayZone, which you can do via the 'Online Booking' tab. Once you've made your booking, you will receive a 4-digit PIN, which you'll need to use to enter.


How can I make a recurring booking?

To make a recurring/block booking, Email hire@sportingcommunitiescic.org or call 01332 949641. Our team will be able to go through the courts’ availability and then help you to make and pay for your booking.


What footwear can I use?

Moulded studs and astroturf trainers are allowed. Please do not wear blades, metal studs or flat sole shoes.

 


How far in advance can I book the PlayZone?

The PlayZone is bookable up to 60 days in advance.


What if I need to change a booking?

Contact our team at the earliest possible point to inform them of any cancellations or changes to your booking.

Our team can be contacted through emailing hire@sportingcommunitiescic.org or calling 01332 949641.


What is your refund policy?

To receive a refund, you must cancel more than 24 hours in advance of your booking.


What should I do if my gate PIN doesn't work?

Step 1) Double check you have entered the correct PIN

Step 2) Make sure you're not inputting your code too early - it'll only work up to 10 minutes before your booking starts.

Step 3) Check your confirmation email where you'll find a contact number

Step 4) If you're still having access problems, please call 07734 230633  Monday – Friday between 09:00 and 18:00. Outside of these hours, please call the emergency contact number supplied on your booking confirmation email


What are my responsibilities?

Sporting Communities is a charitable organisation and these facilities are for the community and local people. It is our shared responsibility to take the best care of the courts. 

  • Please ensure that no bikes / prams / other wheeled modes of transportation are used on the courts. 
  • No dogs, or other pets are allowed on the courts. 
  • No vaping / smoking is allowed on the courts and the area around the courts is no smoking.
  • Please ensure that you are wearing the correct footwear, take away your rubbish, or put it in the nearby bin. 
  • Please also report any issues with the courts to hire@sportingcommunitiescic.org

Accessability

These courts are open to all users and fully accessible. Unfortunately, however, the surfaces are not suitable for sports that involve the use of wheelchairs or crutches.

No animals, other than guide dogs or assistance dogs are permitted on the courts. 


Open Access

We have allocated specific times in the day that the courts will be open access, meaning that they cannot be booked at those times and anyone wanting to play on the courts during the dedicated hours is welcome to do so. This may mean sharing the court with other users/groups, so please be considerate and courteous when using the courts. 


Terms and conditions

Click here for the full terms and conditions.